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At Imprint Signs & Graphics, we want you to love every product you purchase from us. If for any reason you’re not completely happy, we’re here to help! Please review our return policy to understand how we handle returns and refunds, ensuring you have a smooth, hassle-free experience.

1. Items You Can’t Return

For safety and quality purposes, we’re unable to accept returns of any items that have been used or are not in their original condition. All returned products must be in their new, unused condition and in the original packaging to qualify for a refund.

If any returned item is found to be used or opened, we will notify you, and the item will be sent back to you at your expense.

2. Damaged or Faulty Products

We understand how frustrating it can be to receive a damaged or faulty item. If this happens, you must inform us within 48 hours of receipt to qualify for a replacement or refund. Please contact us via email at info@imprintsigns.co.uk with your order number and photos of the damage or defect. Once we’ve verified the issue, we’ll offer a replacement or full refund, whichever works best for you.

Our priority is delivering high-quality products, and if something isn’t right, we’ll fix it quickly!

3. Received the Wrong Item?

If you’ve received an incorrect item, you must let us know within 48 hours of receiving your order. Contact us at info@imprintsigns.co.uk or call 01953 601537, and we’ll provide return instructions and promptly send the correct product, free of charge.

4. How to Return an Item

If you need to return an item, we’ve made the process as simple as possible. Here’s what to do:

1. Contact us via email at info@imprintsigns.co.uk or call us on 01953 601537 with your order number and reason for return.
2. We’ll confirm your return eligibility and provide you with a return authorisation number.
3. Pack the item securely in its original packaging and include a copy of your invoice and return authorisation number.
4. Send the item back to:
   Imprint Signs & Graphics
   Unit 1D, Eleven Mile Lane
   Suton, NR18 9JL
   United Kingdom

Please note: Returns must be sent within 7 days of receiving your order. You are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance.

5. Fast Refunds

Once we receive your returned item, we’ll inspect it and process your refund within 14 days. If you haven’t received your refund after this time, please get in touch with us, and we’ll investigate this for you. Refunds will be issued to your original payment method. You’ll receive a confirmation email once your refund has been processed.

If the returned item is found to be used, we will inform you, and the item will be posted back to you at your expense.

6. Custom and Made-to-Order Products

If you’ve ordered a customised or made-to-order product, we’re unable to accept returns unless there’s an issue with the item, such as damage or a defect. In this case, follow the process outlined above for faulty items, and we’ll be happy to help resolve the issue.

7. Return Shipping Costs

For non-faulty items, the cost of return shipping is the customer’s responsibility. However, if you’re returning an item due to a fault, damage, or an error on our part, we’ll cover the return shipping costs. Just let us know, and we’ll provide the details for the return process.